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FAQ

Frequently Ask Questions

FREQUENTLY ASKED QUESTIONS

01. How do I place an order online?

Select the product you wish to buy by clicking the "Add to cart" button. If you wish to purchase more items, you can carry on shopping, adding everything you need to your cart. You can view your cart at any time by clicking on the “Cart” tab in the top right hand corner of the page. Once you’ve added everything you need you can go through to checkout page and follow instruction. Any problems you have, feel free to contact us.

02. Are all items on your website available for same day delivery/ self pick up?

Most of our products are available for same day delivery/ self pick up, however, please do check on each product pages for more details. Pre-order items will be stated as such.

03. Can I walk in to your store and purchase?

You're welcomed. Feel free to walk in

04. How soon should I place my order?

You should place your order as soon as possible to secure your time slot on the preferred date. Although we accept last minute and same day orders but time slots are limited and priority will be given to customers who place their orders early.

05. I have placed my order, but I forgot to key in the discount code. What should I do?

Unfortunately, once your order is processed, we cannot apply any discounts. Please ensure that you use the codes you want before placing your order.

06. Can I request for a message card along with my order?

Yes, you can. On the checkout page just click and choose "Write my own messages" to write your own messages. Or you can choose a premade messages we design for you.

07. Are the balloons sold inflated with helium?

All balloons offered on our website are delivered readily inflated with helium unless otherwise stated. Please check on each product page and title for more info.

08. Do you have same-day delivery?

Yes, we do. For same day delivery, please place your order and make payment as confirmation before 4pm and choose the delivery/ pick up time slot that’s at least 3 hours later from when you’re placing the order. Eg. if you’re placing the order at 10am, please choose the 1-4pm time slot onwards. If earlier time slot is chosen, we have the rights to amend to the next available one without prior notice.

09. What's your refund policy?

Unfortunately, we do not provide refunds once payment is received. Customers are advised to read all the information provided before placing an order. However, you can have the paid amount as a store credit for your future order. There will be no expiry date for that and is allow to have different items should you change your mind.

10. Can I get any discount?

You can subscribe to our newsletter on our website and get RM10 off for first time purchase.

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